What happens when a courier holds my order for pickup?

When a courier holds an order for pickup, the customer’s tracking information will usually provide details about the pickup location, operating hours, and any necessary identification or documentation required for pickup. The courier will usually have a specific holding period during which the recipient can collect their order. Once at the pickup location, the recipient will need to present identification and any required documentation to the staff or agent, who will then verify the details and retrieve the order.

If the package is not collected within a reasonable timeframe (typically 5-7 business days), it will either be returned to the warehouse or discarded, at the courier's discretion. Please note that refunds will not be issued if the package is returned under these circumstances.