Last updated: June 6, 2026

The North Pole Company operates this store and website, including all related information, content, features, tools, Christmas gift basket products, and services, in order to provide customers with an online shopping, gifting, order fulfillment, and delivery experience (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, make a purchase, place an order, send a gift, track an order, use customer support tools, or otherwise communicate with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you, a recipient, or another person.

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Recipient information, including the recipient’s name, delivery address, phone number, company or building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a Christmas gift basket order.
• Gift-message information, including personalized greeting messages, card messages, sender names, recipient names, or notes that you choose to include with an order.
• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, preferences, settings, saved addresses, and order history, where applicable.
• Transaction information, including the products you view, add to your cart, purchase, cancel, or inquire about, and your past transactions.
• Delivery and fulfillment information, including delivery address, delivery area, delivery timing, order status, shipment or courier details, tracking information, and delivery confirmation where available.
• Alcohol or regulated-product information, where applicable, including information needed to determine whether alcohol-containing Christmas gift baskets may be offered, fulfilled, or delivered to a particular location in accordance with applicable laws and carrier requirements.
• Communications with us, including information you provide through the support widget, order tracking widget, phone calls, contact forms, emails, customer service inquiries, order questions, delivery requests, or other communications.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, such as pages viewed, links clicked, products viewed, cart activity, and other website activity.

Personal Information Sources

• Directly from you, including when you visit or use the Services, create an account, place an order, send a Christmas gift basket, provide recipient details, include a gift message, contact customer support, or otherwise provide personal information to us.
• Automatically through the Services, including from your device, browser, cookies, pixels, tags, analytics tools, or similar technologies.
• From Shopify and other service providers, including technology, order processing, payment processing, fulfillment, delivery, analytics, customer support, fraud prevention, and marketing providers.
• From delivery partners, couriers, fulfillment providers, and customer support providers involved in preparing, coordinating, delivering, tracking, or supporting orders.
• From partners, affiliates, or other third parties where permitted by law.

How We Use Personal Information

Provide, Tailor, and Improve the Services

We use personal information to provide the Services, operate the website, process payments, manage accounts, maintain shopping carts, prepare Christmas gift basket orders, arrange delivery, provide order tracking, respond to customer support requests, and improve the website and customer experience.

Order Fulfillment and Delivery

We use buyer and recipient information to prepare, coordinate, fulfill, deliver, and support Christmas gift basket orders across the United States. This may include recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, gift messages, and order notes.

Gift Messages and Recipient Experience

When you choose to include a personalized greeting message or note with an order, we use that information to prepare the gift presentation and deliver the message with the Christmas gift basket. Gift-message information should not include sensitive personal information unless you choose to provide it.

Alcohol and Regulated Products

Where alcohol or other regulated products are included in select Christmas gift baskets, we may use personal information to determine product availability, delivery eligibility, legal restrictions, carrier requirements, and order fulfillment options based on the delivery location and applicable law.

Marketing and Advertising

We may use personal information for marketing and promotional purposes where permitted by law and based on your communication preferences. This may include information about Christmas gift baskets, seasonal availability, order reminders, or related Services.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect fraud, prevent unauthorized activity, protect the Services, and maintain the security of our website and operations.

Communicating with You

We use personal information to provide customer support, respond to questions, communicate about orders, confirm delivery information, provide order updates, assist with tracking, and maintain our business relationship with you.

Legal and Compliance Reasons

We use personal information to comply with applicable laws, regulations, legal obligations, tax requirements, payment obligations, alcohol or regulated-product restrictions where applicable, valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose personal information as reasonably necessary to provide the Services, fulfill orders, operate the website, comply with law, and support our business operations.

• With Shopify, vendors, and other third parties who perform services on our behalf.
• With payment processors, fraud prevention providers, and financial service providers as needed to process transactions and protect against unauthorized activity.
• With fulfillment providers, product suppliers, delivery partners, couriers, logistics providers, and shipping providers as needed to prepare, coordinate, deliver, track, and support Christmas gift basket orders.
• With customer support providers and technology providers, including providers that support the support widget, order tracking widget, customer service systems, website hosting, analytics, security, and communications.
• With service providers involved in compliance, age or delivery eligibility, regulated-product handling, or location-based delivery restrictions where applicable.
• With business and marketing partners to provide marketing services and advertise to you where permitted by law.
• When you direct, request, or consent to our disclosure of certain information, including when you provide information for delivery to a recipient.
• With affiliates or otherwise within our corporate group where necessary for business operations, customer support, fulfillment, delivery, or administrative purposes.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• To comply with legal obligations, respond to lawful requests, protect the Services, enforce our policies, and protect our rights, customers, recipients, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Shopify may process information such as account information, transaction information, device information, usage information, payment information, and information needed to provide ecommerce functionality.

Shopify may also process personal information to help operate the checkout, payment, fraud prevention, analytics, and other ecommerce tools used by this website. Shopify’s processing of personal information is governed by its own applicable policies and terms.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve the Services, provide advertising where permitted, and support security and fraud prevention.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout performance, cart behavior, order tracking, or other features of the Services.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you believe a child has provided personal information through the Services, please contact us so we can review the request.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures intended to help protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, support customer service, and operate our business. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access, correct, delete, port, restrict, or opt out of certain uses or disclosures of your personal information, subject to applicable law and available exceptions.

To make a privacy-related request, please contact us through the contact methods available on this website. We may need to verify your identity before responding to certain requests.

Managing Communication Preferences

You may opt out of promotional emails using the unsubscribe option displayed in those emails. We may still send non-promotional messages related to your account, orders, delivery, tracking, customer support, legal notices, or other transactions.

Order and Recipient Communications

Because this website is used for gifting, buyers may provide information about recipients so that Christmas gift baskets can be delivered. We use recipient information only as reasonably necessary to prepare, deliver, track, and support the order, communicate about delivery where appropriate, comply with applicable law, and resolve delivery or customer service issues.

Complaints

If you have complaints about how we process personal information, please contact us through the Contact Us page on this website, through the support widget, or by phone at (888) 959-7680. We will review privacy-related complaints and respond where required by applicable law.

International Transfers

We may transfer, store, and process personal information outside the state, province, or country where you live. When personal information is transferred or processed outside your location, it may be subject to the laws of the jurisdiction where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or Services. When we update this Privacy Policy, we will post the revised version on this website and update the date above.

Contact

If you have questions about this Privacy Policy, need support, or want to make a privacy-related request, please contact us through the Contact Us page on this website, through the support widget, or by phone at (888) 959-7680.