Accessibility

Last updated: June 6, 2026

Our Commitment to Accessibility

The North Pole Company is committed to making this website accessible and usable for as many visitors as possible, including individuals with disabilities. We believe visitors should be able to browse the website, learn about Christmas gift baskets, access delivery information, use order support tools, and complete purchases with confidence.

We strive to improve the accessibility and usability of this website on an ongoing basis.

Accessibility Standards

Our goal is to align this website with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably possible.

Accessibility considerations are incorporated into our website design, development, and content practices, and we work to identify and address potential barriers as technology, standards, and website features evolve.

Ongoing Efforts

Accessibility is an ongoing process. We review this website and make updates intended to improve usability, including:

  • Improving keyboard navigation and screen reader compatibility where feasible
  • Maintaining readable text and appropriate color contrast where reasonably possible
  • Supporting common assistive technologies used by website visitors
  • Reviewing new content, product information, and features with accessibility in mind
  • Improving access to order, delivery, and customer support information

Because this website is dynamic and may include third-party tools or integrations, some content or functionality may not yet be fully accessible.

Third-Party Content and Tools

Some features or content on this website may be provided by third parties, including payment processors, checkout tools, embedded applications, the support widget, the order tracking widget, or other service providers. While we encourage accessibility best practices from third-party providers, we do not control all third-party content and cannot guarantee that every third-party feature will be fully accessible.

Assistance and Feedback

If you experience difficulty accessing any part of this website, or if you need assistance placing an order, selecting a Christmas gift basket, accessing delivery information, using the order tracking widget, or finding customer support information, we encourage you to contact us.

We welcome accessibility-related feedback and will make reasonable efforts to address accessibility concerns where feasible.

Contact Us

If you have questions about accessibility or need support using this website, please contact our customer service team through the support widget on this website or by phone at (888) 959-7680.

When reaching out, please include:

  • The webpage, product page, tool, or feature you were trying to access
  • A brief description of the issue you encountered
  • The assistive technology, browser, or device you were using, if applicable
  • Your preferred method of contact, if follow-up is needed

Continuous Improvement

The North Pole Company is committed to continually improving the accessibility of this website and views accessibility as an important part of providing a usable experience for all visitors.